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Foundry Networks, Inc. (NASDAQ:FDRY) Expanded Technical Assistance Presence Extends Foundry's Acclaimed Customer Support Organization
SANTA CLARA, Calif. and AMSTERDAM, Netherlands, Sept. 4, 2008 (GLOBE NEWSWIRE) -- Foundry Networks(r), Inc. (Nasdaq:FDRY), a performance and total solutions leader for end-to-end switching and routing, today announced its ongoing commitment to its large enterprise and service provider customers in Europe, Middle East and Africa (EMEA) with an expanded European-based support center. The expanded support center will augment Foundry's robust support organization; European customers will continue to receive support through Foundry's authorized resellers, systems integration partners, local systems engineers as well as the Technical Assistance Center (TAC) and escalation groups at the company's U.S. headquarters. Foundry's global support organization has a long-standing history for delivering superior technical prowess through its highly skilled systems engineering organization and has been recognized by Gartner(1) in 2008 for its outstanding customer support.
Building on Foundry's established support foundation, the new Technical Assistance Center (TAC) in Amsterdam was designed to offer greater support to Foundry's enterprise and service provider customers who require highly specialized direct and real-time technical assistance, escalation, and Return Material Authorization (RMA) management. Situated in Amsterdam's commercial district of Sloterdijk, a major geographical hub for EMEA, Foundry's new regional TAC offers WLAN, switch, router, application delivery and network management support to resellers and customers in the EMEA region. Foundry's TAC staff also provides local language support in order to minimize communication issues and reduce the customer time to repair.
In order to more effectively service local EMEA customers, the fully-equipped Amsterdam TAC lab enables support engineers to simulate a variety of network environments to duplicate, troubleshoot and diagnose networking issues. Foundry maintains a comprehensive escalation policy to senior management for all critical issues to quickly address customer support needs. TAC engineers also have direct access to research and development engineers at Foundry's headquarters to resolve problems promptly and minimize complexity for customers.
"Customer satisfaction is the most important aspect of our job," said Paul Twombly, vice president of customer support for Foundry Networks. "Being the network provider of choice for EMEA's most demanding customers, we made a strategic decision to create a first-class TAC in the heart of the region to ensure our valuable customers have additional specialized technical resources needed to maintain business continuity and enhance their networking infrastructure capabilities."
Foundry has additional TACs fully staffed by highly trained engineers positioned at major points around the world to service customers anytime and anywhere.
About Foundry Networks
Foundry Networks, Inc. (Nasdaq:FDRY) is a leading provider of high-performance enterprise and service provider switching, routing, security and Web traffic management solutions, including Layer 2/3 LAN switches, Layer 3 Backbone switches, Layer 4-7 application switches, wireless LAN and access points, metro and core routers. Foundry's customers include the world's premier ISPs, metro service providers, and enterprises, including e-commerce sites, universities, entertainment, health and wellness, government, financial and manufacturing companies. For more information about the company and its products, call 1.888.TURBOLAN or visit www.foundrynet.com.
The foregoing may contain "forward-looking statements" which are based on management's current information and beliefs as well as on a number of assumptions concerning future events made by management. These forward-looking statements include, without limitation, statements by executives or spokespeople regarding Foundry's positioning and potential plans. The forward-looking statements in this press release are only predictions and are subject to a number of risks and uncertainties, which could cause actual results to differ materially. Foundry assumes no obligation to update the forward-looking statements contained in this press release. Furthermore, no statements made by Foundry Networks, Inc. ("Foundry") in this press release, or information contained herein, may be deemed to constitute either an amendment of an existing agreement or an implied new commitment, promise or legal obligation by Foundry to develop or deliver any specific product, feature or functionality.
(1) Magic Quadrant for Campus LAN (Global), 2008, Mark Fabbi, 26 March 2008 CONTACT: Foundry Networks, Inc. Media Contact Pavel Radda 408.207.1332 pradda@foundrynet.com FD Investor Contact Brendan Lahiff 415.293.4425 brendan.lahiff@fd.com
